IT SERVICES
IT services -
Everything from a single source!
The smooth and secure operation of your IT landscape is essential for the success of your company. We offer you a comprehensive service so that you can devote yourself to the important, strategic tasks.
services
Our focus
Support and administration of your complete IT infrastructure including applications and operating systems (anchor).
Application Management
1st, 2nd and 3rd level support
Hardware and device maintenance and management
Evaluation of suitable software and hardware
Containerization & virtualization
Openshift Container Platform, Openshift Data Foundation, KVM, OpenNebula
Middleware
Apache Tomcat, jBoss, Quarkus, WebSphere, Wildfly
Citrix
Citrix Virtual Apps and Desktop, Ivanti Automation, ControlUp Monitoring, Citrix Hypervisor, Citrix Netscaler, Citrix ADC
CAx applications
CREO Elements, CATIA, DMU
Operating systems
AIX, RHEL, MS Windows
Monitoring
Grafana, Graylog, Icinga2, Prometheus
Web Services
Atlassian Confluence, Atlassian Jira, Contao, Nextcloud, Web Application Firewall
Client applications
Adobe CC, Microsoft Office 365
System Management
Ansible, DELL Wyse Management Suite, WSUS, virus protection
Software Deployment
Altiris, DevOPS/GitLAB, Matrix42 Empirum, Microsoft SCCM
Output / printer management (OMS - Output Management Systems)
VPSX (print server), DoXite (typesetting system)
Data transmission (RVS - computer network systems)
rvsEVO, rvsMVS (zOS), rvsX, rvsXP, Crontab (time control)
Server applications
Apache, Datev, Gitlab, OpenVPN, Remote Desktop Services
Network & Storage
LAN, WAN, WLAN, DHCP, DNS, firewalls, NTP, CEPH, ZFS
Authentication & Access Management
Active Directory, Azure Active Directory, KeyCloak, PrivacyIDEA, VMWare, CyberArk Privileged Access Management
Agari Advanced Email Security, Cisco IronPort, FireEye Email Security, MS Exchange, MS Exchange Online, MS Office 365 Message Encryption, Piler, Postfix
Realization of your complex projects with the Management and technology knowledge of our experienced IT specialists
Project management and implementation of technical projects
such as integration and migration
Project Leadership
Assuming overall responsibility for a project
Our certificates
Services
Application Lifecycle & System Management (ALM)
Support and administration of your entire IT infrastructure including applications and operating systems.
Our expertise
As an experienced IT company, we specialize in the application & system management life cycle and offer our customers comprehensive support and assistance in the planning, development, implementation and maintenance of IT systems and applications. In doing so, we rely on state-of-the-art technologies to develop customized solutions for the individual needs of our customers. Our many years of experience in the field of IT application & system management are what set us apart, as is our passion for service.
Our processes
Our processes and structures are based on the principles of ITIL 4 and cover the entire life cycle of an application or service. Our commitment to continuous service improvement guarantees constant further development and optimization throughout the entire life cycle. We work according to the DevOps approach, which includes the standardization, automation and modularization of IT processes. With an agile way of working in small teams, we are able to respond quickly and effectively to the needs of our customers. Consistent quality, innovation and ideas management also ensures that we always guarantee high quality and service orientation.
Our technologies
Application Support
- Red Hat
- Middleware : Apache, Tomcat, Websphere
- Scripting languages : Cobol, Python, Perl
- CAx applications : CREO Elements, CATIA, DMU
System Management: Virtual Desktop/Citrix Administration
Citrix : Citrix Virtual Apps and Desktop, Ivanti Automation, Citrix Hypervisor, ControlUp Monitoring
Packaging : Matrix42 Empirum, Microsoft SCCM
ThinClient Management : DELL Wyse Management Suite
Netscaler : Citrix Netscaler, Citrix ADC
CAx software packaging : Altiris
System Management: Linux Administration
- Operating systems : RHEL, Ubuntu, AIX
- Containerization & Virtualization : Openshift Container Platform, Openshift Data Foundation
- System management: Ansible, Forman, Puppet
- Scripting languages: Python, Shell
- Monitoring : Prometheus, Grafana
- Web Services : Atlassian Confluence, Atlassian Jira
- Software Deployment : DevOPS/GitLAB
- Output / printer management (OMS - Output Management Systems) : VPSX (print server), DoXite (typesetting)
- Data transmission (RVS - computer network systems)
- Middleware : JBOSS, Tomcat
System Management: Authentication/Mail Administration
- Mail : MS Exchange, Exchange Online, Cisco IronPort, FireEye/Trellix Email Security, 0365 Message Encryption, Agari
Advanced Email Security, totemo TrustMail, Veritas Enterprise Vault - AD : Azure AD, One Identity/Quest Active Roles Server (ARS)
- PAM : CyberArk Privileged Access Management
System Management: IT Administration
- Authentication : Active Directory, Azure AD, KeyCloak, PrivacyIDEA
- Network : LAN, WAN, WLAN, DHCP, DNS, Firewalls, NTP
- Storage : CEPH, ZFS
- Client applications : Adobe CC, Microsoft Office 365
- Server applications : Apache, Datev, Gitlab, OpenVPN, Remote Desktop Services
- Databases : MS SQL, Oracle, PostgreSQL
- Virtualization : KVM, OpenNebula, VMWare
- Web Services : Atlassian Confluence, Atlassian Jira, Contao Nextcloud, Web Application Firewall
- Monitoring : Grafana, Graylog, Icinga2
- System Management : Ansible, WSUS, virus protection
- Middleware : Apache, Tomcat, jBoss, Wildfly, Quarkus
- E-Mail : MS Exchange, Piler, Postfix
- Administration : Windows & Linux
Services
Why we understand our craft
Our flat hierarchies and structures ensure open communication and a positive working atmosphere. We attach great importance to employee satisfaction. We achieve this through modern working environments and continuous training opportunities, among other things. Our many years of experience in the field of IT application & system management set us apart.We have set ourselves high standards and are ISO 27001 and TISAX certified. We are also committed to complying with ISO 9001 quality standards. These certifications enable us to guarantee our customers the highest security standards and reliable cooperation. Our processes and structures are geared towards high customer satisfaction and are based on ITIL 4. We pride ourselves on supporting our employees and customers at the highest level and constantly expanding our expertise. We constantly adapt our way of working to the individual requirements of our customers in order to deliver an optimal solution. Our passion for service is reflected in our innovation and idea management that takes place throughout the service process. We are constantly evaluating new technologies to keep up to date and offer our customers innovative solutions.
IT services
References
We are proud of it, to be a trustworthy partner for companies of all sectors and sizes.
Our company offers a comprehensive system and CAx application service for the entire automotive industry.We specialize in the operation of various systems that are widely used in the automotive industry, such as CAD systems and production planning systems.
We understand that effective support in the CAx area is essential to ensure the smooth running of production processes. We are therefore currently offering one of our customers an expert hotline for 1st level operation. Experienced CAx engineers and PP services are available to answer questions and provide technical support.
In addition, we offer comprehensive system administrations (Linux, Windows, Citrix, Exchange, AD, ...) to ensure that our customers can work smoothly and efficiently. With our know-how and expertise, we can offer our customers in the automotive industry a comprehensive and reliable service tailored to their individual requirements.
Project & Process Management (PPM)
Project &
Process Management (PPM)
Service Management
In IT service management, we advise and support our customers in optimizing their IT services, processes and infrastructure in order to achieve greater efficiency, effectiveness and customer satisfaction. Among other things, our consultants analyze, plan and implement IT service strategies, processes and tools, taking into account established service frameworks such as ITIL, as well as training and developing employees. Proactivity is a central component of IT service management for us. We go beyond reactive problem solving and work closely with our customers. Together we take your IT services to the next level.
Project Management / Consulting
Our experienced team of project managers helps to implement IT projects efficiently and successfully. We help plan, coordinate and monitor IT projects to ensure they are completed on time, on budget and in line with stakeholder requirements. Our IT project management service is scalable and can be flexibly adapted to projects with varying degrees of complexity. Depending on the project, we select the appropriate project management method, such as SCRUM, Prince2 or DevOps, for the customer's project.
Reporting and controlling
We take over the reporting and controlling of the respective IT services and thus offer the necessary transparency and control options for the products and services. Our team creates meaningful reports and analyses to provide the customer with a sound basis for decision-making and to identify bottlenecks, risks and potential for improvement.
Our reporting and controlling specialists help to ensure a high level of customer satisfaction and achieve business goals.
reach.
Award management
Expert consultants and proposal managers help to increase the chances of acquiring new projects and create successful proposals that present the customer's strengths and expertise in the best possible way.
We also make it possible to find the best possible provider for customer projects. We provide support in defining the requirements, preparing the tender documents and identifying suitable providers. Our tender managers and technical experts optimize the selection process and ensure that the customer finds the provider that best fits their requirements and meets their expectations. Once a suitable provider has been selected, we offer an optional post-award review to ensure that all services are provided in accordance with the client's requirements and that corrective action can be taken.
NON-BINDING INITIAL CONSULTATION
Are you interested?
We will answer your questions free of charge and without obligation!
Further services
Software development
Using state-of-the-art technology in the front and back end, we offer the design, implementation and support of customized software.
Training courses
We offer the PROSIS Academy out of our own quality standards to maintain and further expand the high standard of knowledge at the latest level. The offer ranges from web-based training to live/presence training, and everything can be customized.
Consulting
Based on our technical and procedural experience from our projects, we advise our customers at all levels in a wide variety of areas.
