IT Application- & System Management
The process landscape in companies is becoming more and more diverse. The complexity of the processes is increasing and thus constantly poses new challenges for employees in application and system support services. The support and outsourcing of support tasks can be an important option to enable a concentration on the essential tasks.
The IT Application & System Support division offers our customers the entire spectrum of the life cycle of an IT service. From planning, conception, commissioning, technical support and further development to phasing out. We move along the entire process chain according to ITIL in extremely technical complex "from engineer to engineer" IT environments..
App- & Sys Support
Our experience values
For example, we offer experience values from the entire CAx range (CAS, CAD, CAE, CAM, CAQ and PDM/TDM systems including the associated infrastructures) in the automotive sector. This includes applications from many well-known manufacturers such as Dassault Systems or PTC, middleware required for operation such as Oracle or Citrix, up to operating system support for Windows, Linux and MacOS platforms including the corresponding hardware.
With our "IT Application & System-Support“ portfolio module, we are the optimal partner for our customers for comprehensive IT service packages, from the initial contact of the user within the framework of premium hotlines with defined self-solution rates across the classic 2nd level for incident and problem management far into the 3rd level for infrastructure components and lifecycle management.
Solution-oriented, foresighted and efficient - this is how we act in our IT services. We look for solutions, not errors, and always remain focused on the needs of our customers.